Privacy Policy

Introduction

Meridian is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our watch repair services, whether through our website, in person at our workshop, or through other communications.

We operate in Taiwan and comply with applicable data protection regulations. If you have questions about this policy or our data practices, please contact us using the information provided at the end of this document.

Information We Collect

Personal Information You Provide

When you request our services or contact us, we collect information you voluntarily provide, including:

• Your name and contact details (phone number, email address)
• Mailing address for service correspondence or watch return
• Information about your watch (brand, model, service history, concerns)
• Payment information for service fees
• Any additional details you share regarding your watch's history or your service preferences

Information Collected Automatically

When you visit our website, we may collect certain technical information automatically:

• IP address and general location data
• Browser type and device information
• Pages visited and time spent on our site
• Referring website or source

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Processing your service requests and performing watch repairs
• Communicating with you about your watch's status and service progress
• Scheduling appointments and managing workshop operations
• Maintaining service records and warranty information

Business Operations

• Processing payments and maintaining financial records
• Responding to inquiries and providing customer support
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory requirements

Marketing Communications (with your consent)

• Sending service reminders and maintenance recommendations
• Sharing information about new services or workshops updates
• Requesting feedback on your service experience

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To provide the watch repair services you request
• Legitimate Interest: To operate our business, improve services, and maintain customer relationships
• Consent: For marketing communications and certain cookie usage
• Legal Compliance: To meet tax, accounting, and other regulatory requirements

Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We share data only in the following circumstances:

Service Providers

We work with trusted third parties who help us operate our business, such as:

• Payment processors for transaction handling
• Parts suppliers when sourcing replacement components
• Shipping services for watch transportation
• IT service providers for website hosting and email

These providers are bound by confidentiality agreements and may use your information only for the services they perform for us.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Meridian, our clients, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems with encryption
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Secure payment processing through trusted providers
• Physical security measures at our workshop

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Service records: 7 years for warranty purposes and legal compliance
• Financial records: As required by applicable tax and accounting regulations
• Marketing consent: Until you withdraw consent or we determine the information is no longer needed
• Website analytics: 26 months from collection

After these periods, we securely delete or anonymize your information.

Your Rights

You have the following rights regarding your personal information:

Access and Portability

You may request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

Correction

You can ask us to correct inaccurate or incomplete personal information.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Objection and Restriction

You can object to certain processing activities or ask us to restrict processing in specific circumstances.

Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. For detailed information about our cookie usage, types of cookies we use, and how to manage your preferences, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Significant changes will be communicated through email or prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: